Project
Duration: 4 months
Role in the project: Managing Director / Business Development Manager / Liaison between the client, operations, and the supply chain
Geographic scope: international / Europe – Brazil
Company
Type: Industrial company / manufacturing company
Revenue: 40 million EUR
Number of employees: 160
Description
An international industrial company wanted to develop new customer-focused product and service concepts to improve customer service, streamline processes, and tap into additional growth potential.
The focus was on developing standardized product and service kits that were tailored to customers’ specific needs while also simplifying operational processes throughout the supply chain and making them more scalable.
The project brought together customer requirements, business development, operations, and supply chain management. The goal was to create solutions that would not only improve customer satisfaction and delivery reliability but also make internal processes, material flows, scheduling, warehousing, and order fulfillment more efficient.
Measures
- Analysis of customer requirements, use cases, and service needs
- Development of new customer-focused product and service kits
- Coordinating product concepts with customers, sales, operations, the supply chain, and logistics
- Establishing standardized processes for material flow, warehousing, inventory planning, and order fulfillment
- Improving Operational Scalability Through Standardized Kit Concepts
- Optimizing the interfaces between customer requirements, sales, the supply chain, and operations
- Support for the market launch of new product and service concepts
- Improving availability and delivery capabilities for customers
- Development of Operational Processes for Efficient Supply and Replenishment Management
- Coordinating cross-functional teams from Sales, Operations, SCM, Logistics, and Customer Service
Team
Coordination and management of cross-functional teams from Business Development, Sales, Operations, Supply Chain Management, Logistics, Customer Service, and customer organizations.
The focus was on aligning customer requirements with operational feasibility and developing joint solutions that are both market-oriented and efficiently scalable.
Reporting
Regular reporting to management and relevant departments.
The reporting focused on project progress, customer requirements, the implementation status of the kit concepts, operational impacts on the supply chain and logistics, delivery capacity, and market and growth potential.
Interfaces
- Management (Germany)
- Law firm, tax office, logistics provider (Brazil)
- Sales, logistics and production staff (Brazil)
- Customers & End Customers
Success
- Development of new customer-focused product and service kits
- Improving Customer Service and Delivery Capability
- Simplification of Operational Processes Along the Supply Chain
- Improving the scalability of material flow, scheduling, and order processing
- Greater integration of customer requirements, sales, operations, and the supply chain
- Supporting new business opportunities and growth potential
- Improving internal transparency and standardizing operational processes
- Building a solid foundation for further customer-focused service and product concepts
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